Retention

Retention

Keeping the customers you already have. Often the cheapest growth channel you've got.

2 articles
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Retention

Loyalty programs that don't feel like loyalty programs

Punch cards work. Apps almost never do. A short defence of the cheapest retention tactic on the menu.

IPIwan PritchardJan 9, 20265 min read
Retention

The onboarding email a clinic sent that increased rebookings by 14%

Five paragraphs, no images, no buttons. Here's why it worked — and how to adapt it for your own business.

MHMaren HolstSep 9, 20255 min read